Q: Why choose Divine .925 over competitors?
A: We only use genuine .925 silver — no brass, no fillers. While other brands plate cheap base metals, we deliver quality that lasts a lifetime.

Q: What materials do you use?
A: .925 sterling silver is our standard. We also offer pieces in gold, copper, platinum, and custom blends.

Q: Are your pieces handmade?
A: Many are handcrafted or hand-finished in small batches, with precision casting for consistency.

Q: Why doesn’t my item look exactly like the photo?
A: We use A.I. design renderings to visualize pieces. Each final piece may have small natural variations.

Q: What’s the difference between solid gold and gold-plated?
A: - Solid gold = 10k/14k/18k gold alloy (mixed with silver/copper)

- Gold-plated = real gold over sterling silver via rhodium electroplating — a durable, premium finish. All products are hallmarked and FTC compliant.

Q: Are your prices final?
A: Prices may change without notice due to fluctuating metal costs.

Q: Can I place a custom order?
A: Yes, we work with all budgets. Start with our [CUSTOM JEWELRY] form.

Q: What are the payment terms?
A: 50% upfront to begin production. Remaining 50% due at completion. No exceptions.

Q: Are custom orders returnable?
A: No — all custom and modified items are final sale.

Q: Can I use my own gemstone?
A: Yes, with a signed waiver. Divine .925 is not liable for loss or damage.

Q: How long does a custom order take?
A: 4–6 weeks from design approval. Rush orders may be possible.

Q: Do you offer shipping?
A: Yes, we ship across the U.S. using insured carriers.

Q: How long does shipping take?
A: -Ready-to-ship items: 3–5 business days

-Custom orders: 3-5 business days (once production is complete and remaining balance is paid).

Q: Will I receive tracking?
A: Yes. Tracking is emailed once shipped.

Q: Do you offer international shipping?
A: Not at this time, but soon!

Q: Can I pick up locally?
A: Yes — Saturdays from 10–10:30 AM at:
9250 Reseda Blvd, Northridge, CA 91326

Q: What is your return and exchange policy?
A:

-Returns: Within 7 calendar days of shipping or purchase

- Exchanges: Within 30 calendar days of purchase

Ship to: 9250 Reseda Blvd, Ste 16, Northridge, CA 91326
In-person exchanges available by request.

Returns and exchanges will be evaluated and must not have any signs of wear and tear or damage.

Note: Custom/modified items are final sale.

Q: What does the polishing service cost?
A:

- Silver/Gold/Copper: $25–$50

- Platinum: Starts at $60 (inquiry required)

Q: What’s the turnaround time?
A:

- Mail-in: ~14 business days

- In-person: ~2 hours or by end of event

Q: Do you polish non-Divine pieces?
A: Yes, with a signed waiver.

Q: What’s the Complimentary Spa Service?
A: Free polish with select purchases. Must be used within 6–12 months from date of purchase.

Q: What does your warranty cover?
A: 6-month warranty includes:

- Corrosion

- Surface oxidation

- Lost stones

- Chipped enamel
Items must be inspected before replacement. Shipping not included.

Q: What payment methods do you accept?
A: Credit/debit, Apple Pay, Google Pay, and Shop Pay.

Q: What is Shop Pay?
A: A secure, fast checkout by Shopify that lets you save your info for future use.

Q: How do I check out with Shop Pay?
A:

1. Add items to cart

2. Select Shop Pay at checkout

3. Sign in/verify

4. Confirm payment & shipping info

Q: How do Shop Pay installments work?
A:

- 4 biweekly interest-free payments OR

- Monthly financing (via Affirm, approval required)

Q: What if I miss a payment?
A: Affirm handles missed payments and may charge a fee. Visit affirm.com/help.

Q: Can I return something I bought using Shop Pay?
A: Yes. If your return is approved, Affirm adjusts your balance or refunds payments.
Note: Custom items are still final sale.

📩 Use our [Contact] form or DM us on Instagram @divine92.5

Unwind. Take your time. Life is Divine.